Exchange & Refunds Policy
Exchange & Refunds
In the situation that you received a defective item, please drop us an email at email@example.com or contact us at +65 8887-5679 within 5 days from delivery.
Please include the following information while contacting us:
- Order number
- Photo/Video of the defective product
We will get back to you as soon as possible and assist with an exchange. Please note that all purchases are strictly non-refundable. Only in the event that the product is no longer in stock, we will issue a refund which may take up to 14 working days to be processed.
All exchanges will be done on a case by case basis. Only Paw You reserves the right to make the final decision
What are considered not defective?
- Slight difference in measurement: Kindly note that there may be a slight difference of 0.5cm to 1cm in measurement as the products are mass produced.
- Slight variance in colour/pattern: Due to monitor settings/photography lighting, actual product colours may vary. For wood/marble products, the pattern for each product will not be identical as it is a natural product.
- Deliberate Damage: Refers to the act of altering the current state of an item. Examples include: pen/pencil markings, food/drink stains, creating a hole.
- Acrylic Products: Product will be protected securely, however there may still be some scratches on the product and it will not be considered as defective - no exchanges/refunds will be given.